conciseness in business communication

However, like all industries, communication has its underlying structure, and good communicators, like experienced artists, can understand the strategies that consider effective communication. This kind of narrowing means you don’t have to say any more. Before you talk about short spoken communication, think about half the battle. In the simplest terms, an active voice sentence is written in the form of “A does B.” (For example, “Carmen sings the song.”) A passive voice sentence is written in the form of “B is done by A.” (For example, “The song is sung by Carmen.”) Both constructions are grammatically sound and correct. There is a prepaid envelope enclosed. Why use a whole phrase when a single word is right to the point? Learning to Write in Active Voice Probably the best writing lesson I learned was lesson active voice is more enjoyable and easier to read, and it uses fewer words. Comment document.getElementById("comment").setAttribute( "id", "a569ec1ddf622ce6b3e8eaeee2036519" );document.getElementById("d39888702e").setAttribute( "id", "comment" ); Notify me of follow-up comments by email. There are … We have to clear these lines of customers quickly. What is my purpose for sending this email? Conciseness Conciseness is saying what you have to say in fewest possible words without sacrificing other C qualities. We have been told to cultivate an audience through personal connection and thus build and follow your brand, so that you become a beloved author who is able to succeed financially. [A noun and a verb is all it takes to make a simple sentence. Business writing uses simpler sentences to be more concise and thus less likely to be misinterpreted. A business letter is less formal than a scholarly writing. Provide supportive ideas, but do not provide irrelevant or touching information. Being clear is part of being concise. The ‘C of Conciseness’, one of six Cs which represents the six (6) qualities of effective communication, is concerned with the application of techniques that ensures conciseness in a message. What are you Looking for in a Job Best Answer, Creativity in Communication Skills Development and Practice. Practice makes permanent. Weak verbs require more words to convey sufficient meaning, but active, descriptive verbs provide context and meaning through more complex, layered meanings. Why is the passive voice so hated? There are no such questions that are easy to read, analyze, and search documents created today. With business writing, the main focus is on the reader’s ability to quickly absorb and react to the communication. The second of each pair has the desired quality of brevity in business communication. he passive voice can be used to “hide” who performed the action. Findings from Goddard (1989) suggest that sentence length is related to reader comprehension. . Think about how the small nuggets of information relate to one another, and combine them in sentences that a) make sense, b) put the important news first, and c) show that you take pride in writing well. In this course, you'll explore techniques you can use … Communication is a process of exchanging thoughts and ideas. Finally, watch your wordiness. 0. n business communication , the message is to be complete including all relevant data and facts for its effectiveness. At the same time, be careful of turning a single sentence into a paragraph by stringing together every idea you’ve ever had. Extremely deleted. But it should not degenerate to a sub-standard slang level. Let’s look at a couple more examples of the passive voice: ACTIVE VOICE:  Tamara lost the potential sale in North Dakota. When your communication follows all the seven C principles, your … And in the realm of general business writing, using fewer words can help get us to the point. Those two items are identical, except for the price tag we added. Can I better communicate this information through letters, phone calls, or face-to-face meetings? Thinking can come more naturally before you write, as you need to compose your thoughts, but many people do not bother to organize their thoughts before speaking. In written communication all the vital information is to be included otherwise it will act as a barrier and will affect the communication … A good idea bears repeating, which is the easiest way to draw emphasis. There is constantly more information to add to a single piece of paper used to summarize their lives and successes. A concise message is complete without being wordy. Different social contexts have different expectations about communication, so focus on where you are and who you are with, and structure your communication around their expectations. Be careful not to string together too many ideas in the same sentence. Do you use “also” too much to show the relationship between ideas? Get rid of them. The file size and amount of processed information is “order of magnitude” large, but the process is surprisingly simple. A sentence like this is not only confusing, it also becomes really boring to read and doesn’t sound very sophisticated: All three of these activities are part of the completion of a report, but they don’t really belong in the same sentence. Sometimes your writing must balance the clarity of the message with efficiency. Think about the emotions a reader goes through when faced with a sentence like this: That sentence is almost cruel in the amount of anxiety a reader has to suffer before getting to the good news. MCQs-Business Communication. They have to go. Although most people don’t want to come with me on that adventure. Believe me, my brain and your brain also have a lot of information to fill pages and pages. Clarity - Clarity implies emphasizing on a specific message or goal at a time, rather than trying to … To be conjugates irregularly. The advancement of word-processors, electronics and printers has made it a distant memory. Today’s students have grown in their hands with access to the Internet – literally and figuratively. Often, my storytelling role is so long that I’ve used three quarters of my word count before I even got a big idea. When self-editing, look for your inactive voice moments and replace them with active voice. Conciseness - Conciseness means wordiness, i.e, communicating what you want to convey in least possible words without forgoing the other C's of communication. But it's essential in the workplace if you want what you write to be read. If you are trying to avoid throwing someone under the bus, one strategy is to de-emphasize the actor or subject in the sentence. Do you use “one” (as in “One hopes to understand the meaning of this sentence.”) and then get stuck in a bog of pronouns? It’s not forbidden to begin with dependent clauses, but be very careful about when you choose to do so. Another tip, especially if you are involved in a conversation with several people, is to think first about what you are going to say when it is your “turn” to talk. Did I use proper grammar and punctuation? Concise communication … Compound sentences consist of two (or more, but that’s tricky) independent clauses attached by a comma and a conjunction: Amanita threw the ball, and Fido fetched it. (Last Updated On: November 8, 2019) Communication is an industry where conciseness is one of the cores in any sorts of corporate, personal and business communication. This leads our discussion to efficiency. Choose one specific idea per article (or section) and stick to it. You may have noticed something unique about the previous passive voice example: the passive voice can be used to “hide” who performed the action. Therefore, the sentence should start with the important part. In response to your request, we urge you to include a convenient date for an interview with us. Conciseness: One should be very specific and able to communicate in the least possible words without letting go of the virtues of other ‘Cs’ in business communications. Concise writing also involves being mindful of word choice. We attach a pre-paid postal envelope with a response letter to indicate a convenient date to appear for an interview at our company’s Project Manager position for the position at which you applied, this is in response to your application. The passive is created using the verb to be (e.g., the song is sung; it was struck from behind). Strive for clarity and concision in writing. If the … They will see infographics, diagrams and videos to illustrate events and complex relationships. In both of these instances, you were (likely) guided away from the passive voice. Does the formality and style of my writing fit my audience’s expectations? Limiting your word count isn’t enough to write concisely… Consistent brevity will make you a more marketable author. As you write and edit, ask yourself whether you are using several words when there’s one perfectly good one that would suffice. 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One problem that nearly all candidates struggle with is how to communicate clearly, particularly adhering to word counts. Conciseness is the extent to which a piece of writing communicates clear information in as few words as possible. Be careful not to repeat yourself over and over and over. Concise communication … Business communication … For more useful information on how sentences work, and to get some practice in before you start your own writing, check out this reading on Sentence Structure. Conciseness 49. You can easily say, “Attachment is D / D”. This makes it almost impossible to talk briefly. Adjectives and activities are easy to get rid of. [This adds a direct object, “tuna,” but it’s still a simple sentence. To speak faster than we read is a very true statement. Completeness And Conciseness Two Important Principles Of Communication. Conceptually, when you are personally invested in a topic it is extremely difficult to stay focused on the audience and what is important to them. But there are occasions when being too direct can make you sound insensitive. Who are you talking to and what should they really know? If, however, it is important that Tamara lost the sale, but we want to focus on the loss rather than who lost it, saying “The potential sale in North Dakota was lost by Tamara,”. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace. It avoids tautology which means repeating the same word in different words. [“Amanita threw the ball” could stand alone as a sentence, as could “Fido fetched it.” That structure is what makes this a compound sentence.]. It is common to provide too much information in case of inefficient communication. Avoid weak verb constructions like “there” or “we have”. Clear is good; simple can be mind-numbing, so vary your sentence structures. Consider the following refusal of a request for a raise: In this case, the goal of using the passive voice to soften the negativity of the message has made the message sound more considerate. Meaningfulness is an example of conciseness of communication. One good way to think about conciseness is to think about what, in auto mechanics, is called … The human brain processes a lot at the subconscious level, and lets your conversations begin to think about the topic, to get to the basic idea that you want to communicate there early in the conversation. For online articles, a paragraph should not exceed four or five lines. PASSIVE VOICE:  The potential sale in North Dakota was lost. Students struggle with the concept of creating a 1-page resume and a short cover letter. One idea is that you need a good article, and your readers want it according to the article. While our passages are bursting with every writing tactic we know, they may grow in our own minds, but they flop like bears to our readers. If you make your statement good, once is enough. Yay! In my business, I see a lot of business school application essays. Conciseness is a necessity for effective communication. 1. Communication is an industry where conciseness is one of the cores in any sorts of corporate, personal and business communication. Business Communication Skills for Managers, http://sites.utexas.edu/legalwriting/2015/04/29/manage-your-sentence-length-2/, https://lumenlearning.h5p.com/content/1290980040578381928/edit, https://courses.lumenlearning.com/styleguide/, https://courses.lumenlearning.com/styleguide/chapter/active-and-passive-voice/. Business Communication c. Managerial communication d. Professional communication ... MCQs-Business Communication. Required fields are marked *. ... either formal or informal. In this course, you'll explore techniques for making … Consistency is an example of conciseness of communication. ACTIVE VOICE: You cannot have a raise at this time. Here are four tips for self-editing briefly. Complex sentences consist of at least one dependent clause followed by at least one independent clause: While Amanita looked for the ball, Fido chased a grasshopper. The whole point of that sentence is that the company is doing well. a. Organisational communication b. Clarity of thought: The communication cycle begins with the generation of an … Clarity is an example of consciousness of communication. Once you’ve practiced a bit, creating logical, structured communication that takes your audience or reader straight to the point becomes second nature and you do it without thinking about it. [This includes a prepositional phrase, “on her perch,” and a compound verb “sat” and “whistled,” but it’s still a simple sentence.]. Concise business writing uses clean, straightforward … Focus on your ideas and words. A few encourage your writing; Pull it a lot. Small text blocks are easy to read on smaller devices. Starting a sentence with a dependent clause can sometimes bury the important news at the back end of the sentence. My defaults are “Of course,” and, “To tell you the truth.” Of course, to tell you the truth, they are not necessary. Sentence Length and Complexity With business writing, the main focus is on the reader’s ability to quickly absorb and react to the communication. Active voice communicates better than passive voice. Will the recipient be able to open and read any attachments? This article, for example, started with the broad idea of ​​”how to self-edit broad”. That said, the more complex the material you are discussing, the more straightforward and clean your sentences need to be.[1]. Imagine an entire report full of this: Even though you are reading excellent news, you’re about to keel over from the monotony, aren’t you? It completely avoids the use of more words than is required. 2. Don’t worry too much about the number of words when writing, though. Strive for clarity and conciseness in email communication, Summarize your purpose for the startup email, Provide a context for the reader (include the original message when replying), Use a single spaced block paragraph to separate thoughts. Some publications give you a one word limit right from the beginning. At the heart of business is the idea that “time is money.” This may lead you to believe that shorter messages are always better; however, concise writing is not just fast or short. Don’t waste time on a long contact when a short person often does (often with more precision). End your email with the desired result at the end of your message (“I will follow this email with a phone call” or “I will discuss this further in our next meeting”). The second sentence is abbreviated except for unnecessary words. ], Polly sat on her perch and whistled. [Even though the part of the sentence before the comma has a subject, “Amanita,” and a verb “looked,” the addition of “while” means it can’t stand on its own as a sentence. “Our office will properly set up a new central air-conditioned” but will say, “We will soon air-condition our office”, do not say, “Allow me to thank you with patience”, but simply say “Thank you”. In speech or writing, the term conciseness refers to language that's brief and to the point. Why is this the case? We often come across letters that say, “I’m attaching a demand draft to your needs” am not just verbose, but grammatically unacceptable. It avoids the basic fuzziness … Avoid passive construction; Active constructions carry a greater meaningful burden on less words. Designing your documents, including writing and presentation, to reduce message breakdown is an important part of effective business communication. Reserve passive verbs for the moment you need to say “no” in a message. Grammatically, there are three kinds of sentences. Conciseness is one of the essential conditions to effective business communication … Software for creating and editing videos has evolved to be almost as common as word processing. Correctness is related to grammar as well as the communication level. I have an idea of ​​what a new playground is for my kids: an exciting new area to explore and discover. _____ is the process of exchanging messages between a seller and a customer. “With” makes a theoretical error, this is an unnecessary repetition. ... Business Communication for Success by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 … Using compound and complex sentences is great! Effective Technical Communication . Business communication skill plays a key role in developing a business. They take up space and slow the reader down. Focus is an example of consciousness of professional as well as business communication. PASSIVE VOICE: A raise can not be given at this time. It’s not especially important for you to be able to identify them in order to be a good business writer. Being clear and concise in business documents and messages isn't always easy. Simple sentences consist of a single independent clause: Fido fetched. There’s a whole different response when the sentence tells the important news first. Did you have an idea for improving this content? Continuous transparency in writing for further marketing. Writing and editing go together, and you both have to practice constantly to produce quality content that people will want to read. We miss the boat on writing concisely more times than not. Conciseness means saying what needs to be said in as few words as possible. Keeping contacts is an example of conciseness of communication. tmadmin BUSINESS COMMUNICATION 3 BUSINESS COMMUNICATION In business communication courtesy and clarity are as important as conciseness and completeness. . However, extra work bad vies find better ways to emphasize your point. 1. Discuss Part – A (45 Marks) … Despite this sentences being completely grammatically sound, we don’t know who lost the sale if we only read the passive sentence. Your writing voice contains phrases that you regularly use without thinking. Video and infographics seem to be in a similar state. As the topic develops, it helps you to follow through. Concrete. Think about communicating the key idea to give your conversation partners a glimpse of the direction you’re first going. Briefing is not achieved during writing, while editing. Being clear and concise in business documents and messages isn't always easy. Clarity - Clarity implies emphasizing on a specific message or goal at a time, rather than trying to … Additionally, you should vary your sentence types for more engaging reading. Do you start sentences with “What it is, is . Check the following pair sentences. You certainly can’t take 30 times to fully organize your thoughts and try to refute what you have in mind when you mean exactly what you are saying. Quiz & Worksheet - Conciseness in Technical Communication Quiz; Course; Start today. I planned and wrote, unless the idea is there before you narrow it down. Detailing is an example of conciseness of communication. However, tweaking our written communication … So just what is the difference between these two voices? Tailor both the style and content of your communication to your audience. That doesn’t mean telling your whole story with every article. Do I separate my thoughts into paragraphs? Practice is not perfect. You’ve probably heard of the passive voice—perhaps in a comment from an English teacher or in the grammar checker of a word processor. Conciseness is the extent to which a piece of writing communicates clear information in as few words as possible. Concise … Despite this sentences being completely grammatically sound, we don’t know who lost the sale if we only read the passive sentence. However, be sure you are not splicing together long strings of clauses that get really hard to follow. The technology of manual typewriters, ribbons and white outs demanded a high level of expertise, manual skills and practice. Concreteness refers to the idea of being clear and particular. My method of writing is to tell a story, usually personal, with the hope that my story will appeal to the audience. “Due to a truck driver’s strike, we could not ship the goods on time.”. Realize that informal language is used in business communication… Stick with it. Enter directly. Your email address will not be published. However, taking a moment to think about how they work and what they do will help you become  more concise and clear. That said, anyone can learn the basic techniques for effective, brief communication. Remember, your goal is not to make your sentences short, your goal is to convey your ideas clearly and to avoid ambiguity. The thought processes involved in speaking preparation create associations of various kinds, but important not to be distracted by these associations, the brief communicators focus only on the most relevant details, and in most cases, your audience will choose a large number of associations that you can use specifically for your communication. Most readers are just scheming anyway; Short paragraphs will get their attention more easily. Finally, become aware of your own bad habits. We would be grateful if we could send your new Aqua Filter with a new 75 piece off your mailing address and receive this mail order with draft. Bring out your sensitive side by knowing how to tactfully apply passive voice. Set limits in your paragraphs as well. The second one in each pair has the quality of conciseness desirable in business communication. Do you adore the complex sentence type a little too strongly? “We could not send the goods on time as the truck drivers were on strike”. Not only is it possible to read this passage without dozing off, it also gives more information by showing the relationship among the bits of information given. Compound-complex sentences — you can probably figure this one out from the name and the example: While Amanita looked for the ball, Fido chased a grasshopper, and Whiskers looked bored. When someone decides to read your article, they are seeking to gain the gems of knowledge you have discovered. But it's essential in the workplace if you want what you write to be read. Have I identified myself clearly? This is different from the prose of novels or the beat of poetry in which taking pleasure in the complexity of sentences is part of the experience. These three principles serve as a great starting block in order to increase clarity, conciseness … Communicate the original idea first. Your readers will know who you are so you don’t waste their time. Writing cleanly and concisely doesn’t mean writing like a robot. However, there are some instances where the passive voice is a better choice than the active. We’d love your input. When editing, take the rough diamond in your writing, cut out the ugly bulkiness, and give it the smooth polishing it sells. Business letters should have the quality of correctness. Business writing is known for being direct and to the point in most situations, so you should favor active rather than passive verb constructions. They don’t want you to give them my whole. It is important to keep the message crisp and concise. The original idea is an example of conciseness of personal as well as business communication. ” Whatever your particular quirks, become aware of them and take care to look for and fix them when you edit your work. Discuss strategies to improve concision in writing. Avoid the use of short words, it uses unnecessary words. Concise business writing uses clean, straightforward sentence structure to improve understanding and retention. Writers want intros that can draw a reader, but it’s good to catch up with internet articles that if the reader clicks on your article, he or she invests in your idea. Keep it Short and Simple. How else would the reader see this? In order to write straightforward sentences that are appropriate and effective in business communication, there are a few things to keep in mind. All irrelevant topics and words are deleted. Don’t tell. Not every article should contain everything you know. You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communicative strategies to present information based on the 7 communication … ” can stand alone, so vary your sentence types for more information on how and why to use passive... Than a scholarly writing your sentences short, your goal is not achieved during writing the. Much information in as few words well as business communication Skills Development and practice, and! My writing fit my audience ’ s not especially important for you to be read has. Get their attention more easily uses simpler sentences to be misinterpreted are seeking to gain the of! Could not ship the goods on time. ” most readers are just scheming anyway ; paragraphs... Whatever your particular quirks, become aware of them and take care to look for and fix them you... Bring out your sensitive side by knowing how to tactfully apply passive voice can be used to their. Videos has evolved to be read and concisely doesn ’ t enough to write and! Be in a similar state industry where conciseness is the extent to which a piece of writing to... ( twice now! ) draft, take a few encourage your writing ; Pull it a distant.. A high level of expertise, manual Skills and practice exchanging thoughts and.! But there are some instances where the passive voice check out using passive! Them with active voice to convey your ideas clearly and to avoid throwing someone under the bus, one is! Draft, take a few words as possible read the passive voice ” how to communicate clearly particularly... Second sentence is abbreviated except for the moment you need to say any more seem flat and drab important at! Behind ) Principles of Clarity: 1 this is an independent clause..... In order to write straightforward sentences that are appropriate and effective in communication... To write concisely… being clear and particular limiting your word count isn ’ give! On a long contact when a single word is right to the point idea repeating... Write straightforward sentences that are easy to get rid of to a truck driver ’ s not especially for. Single piece of writing communicates clear information in as few words an exciting new area to and! Way to draw emphasis on less words e.g., the song is sung ; it was from... Much to show the relationship between ideas, but the process is surprisingly simple what should really! All candidates struggle with the broad idea of being clear and concise be a good idea bears repeating which. Side by knowing how to self-edit broad ” you are forcing yourself to write concisely… being and... Verb constructions like “ there ” or “ we have to clear these lines of quickly! Your goal is not achieved during writing, the message crisp and concise its effectiveness the style and content your! Sound, we could not ship the goods on time. ” uses clean straightforward! Short person often does ( often with more precision ) is good ; simple can be used summarize! A one word limit right from the passive voice can be used to “ hide ” who performed the.! Speak faster than we read is a process of exchanging messages between a seller and a verb is it... A high level of expertise, manual Skills and practice it avoids which! Sometimes your writing seem flat and drab... MCQs-Business communication solid comprehension than a scholarly writing and your want... Mean writing like a robot use the passive is created using the verb to be complete including relevant... Writing uses clean, straightforward sentence structure to improve understanding and retention writing cleanly concisely... Reader down and efficient has not changed make your statement good, once enough. Where conciseness is communicating complete information about yourself, give one or two sentences where appropriate vary sentence! Common to provide too much to show the relationship between ideas a strong limit... And facts for its effectiveness the message crisp and concise in business communication talk about short spoken communication, sentence... Write your first draft, take a few seconds to think about they... He passive voice to include a convenient date for an interview with us words can help us... Every article two sentences where appropriate Answer, Creativity in communication Skills Development and practice and videos illustrate! It 's essential in the workplace if you want to include personal information about yourself, give one or sentences! Conciseness refers to the communication level a 1-page resume and a short cover letter repetition. You narrow it down you have an idea of ​​what a new playground is for my:! A good article, and search documents created today is not achieved during writing, while editing single of! Give one or two sentences where appropriate the realm of general business writing, while editing, while.... Particularly adhering to word counts narrow it down a seller and a customer mean telling whole. Means saying what needs to be ( e.g., the song is sung ; was. To open and read any attachments for unnecessary words to emphasize your point a noun and a verb all. The seven C Principles, your goal is to be almost as common word. Your readers will know who you are trying to avoid throwing someone under bus! With me on that adventure clauses that get really hard to follow through messages is n't always.! A direct object, “ tuna, ” but it ’ s okay take! Of writing is to de-emphasize the actor or subject in the realm of general writing! Send the goods on time. ” d. Professional communication... MCQs-Business communication structure improve! Scholarly writing Looking for in a Job Best Answer, Creativity in communication Skills and! And concisely doesn ’ t it obvious that “ I am writing ” and 25 words is difference. On her perch and whistled be effective, concise writing also involves mindful... Better choice than the active one of the sentence we read is a better choice the. Sentence should start with the hope that my story will appeal to the communication order of magnitude ” large but! ) and stick to it does ( often with more precision ) playground is for my kids an! The technology of manual typewriters, ribbons and white outs demanded a high of... A story, usually personal, with the concept of creating a 1-page resume and a is... Dependent clause can sometimes bury the important news at the back end of direction! More marketable author choose to do so one of the message crisp and concise take up space and slow reader. Brief and to the communication level writing, the song is sung ; was! Inefficient communication contains phrases that you regularly use without thinking topic develops, it ’ s still a sentence... Gems of knowledge you have an idea of ​​what a new playground is for my kids: an exciting area. Being completely grammatically sound, we don ’ t want to say can be mind-numbing, so is. Not achieved during writing, while editing strategy conciseness in business communication to de-emphasize the actor or subject in the of! Too direct can make your sentences short, your … keep it short and efficient has not changed be including... Order to conciseness in business communication effective, concise writing also involves being mindful of word choice e.g., the song is ;! The verb to be a good business writer more concise and clear the. During writing, using fewer words can help get us to the point efficiency... I see a lot of information to fill pages and pages fit my audience ’ s?... Sentences consist of a single piece of paper used to summarize their lives and successes realize that informal language used! Relevant data and facts for its effectiveness & Worksheet - conciseness in Technical communication Quiz ; ;... You talking to and what they do will help you become more concise and thus less likely to be good... We added a business letter is less about grammar and spelling correction and less about communication! And in the same word in different words explore techniques for effective, brief communication,. Yourself, give one or two sentences where appropriate where appropriate to read, analyze and! Good idea bears repeating, which is the extent to which a piece of paper used to summarize lives. Straightforward sentences that are easy to read your article, for example started. Sentences where appropriate message is to tell a story, usually personal, with important... Sat on her perch and whistled strike ” work and what should they really know is always! Than is required four or five lines self-editing, look for your voice! And videos to illustrate events conciseness in business communication complex relationships few things to keep in mind reading... Second sentence is that you need to say any more today ’ s okay to take a break for least... By knowing how to tactfully apply passive voice of writing is to tell a story, usually personal with. Dakota was lost case of inefficient communication open and read any attachments and wrote unless! Articles, a paragraph should not exceed four or five lines now! ) than the.! Avoid weak verb constructions like “ there ” or “ we have to practice to! ” large, but do not have a raise can not have a raise at this time of clear. Communication to your request, we could not ship the goods on as. My method of writing is to be able to identify them in order to be able to them! Extra work bad vies find better ways to emphasize your point ” Whatever your particular quirks, aware. Choice than the active phrase when a short cover letter read conciseness in business communication article, and you have! General business writing, the main focus is an example of consciousness of Professional well!

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